Roles, permissions & audit
Give everyone access. Keep everything accountable.
Role-based permissions for owners, managers, technicians, and front desk — backed by an audit log that records every void, refund, adjustment, and settings change.
The right access for every role
Owners see everything; managers run the floor; technicians work their tickets; front desk handles intake and checkout. Sensitive operations like voids, refunds, and settings changes are limited to the roles you’d expect.
- Owner, manager, technician & front desk roles
- Sensitive actions gated by role
- Per-user logins — no shared passwords
An audit trail you can trust
Every void, refund, discount, inventory adjustment, consent change, and settings edit is recorded with who did it, when, and from where. When the till is off or a customer disputes a charge, the answer is in the log — not in memory.
- Voids, refunds & discounts logged
- Inventory adjustments with reasons
- Settings & consent changes recorded
- Actor, timestamp & IP on every entry
Security that’s handled for you
Your shop runs on its own private web address with its own logins. Sessions are stored hashed, login attempts are rate-limited, and changing an account email requires confirmation from the current inbox. Daily backups protect your data.
- Your own shop subdomain
- Hashed sessions & rate-limited logins
- Verified account email changes
- Daily backups
Everything included
Roles & audit trail on Benchry, at a glance — included in every plan tier it ships with.
- Role-based permissions
- Tamper-resistant audit log
- Per-user accounts & activity
- Team password resets
- Private per-shop subdomain
- Rate-limited authentication
- Daily backups
Works together with
Reports & reconciliation
Revenue, turnaround, and technician performance in real time, plus a payments ledger that separates cash, refunds, and recorded Stripe, Square, and Clover transactions.
Learn moreCustomer messaging
Benchry texts and emails customers as their repair moves — branded with your shop’s logo, sent from your own email and number, with consent controls built in.
Learn moreRepair ticketing
Check in the customer, asset, and repair ticket in one guided pass, then follow the job through diagnosis, approval, parts, repair, and pickup.
Learn more
Give your repair shop its command center
Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.
- 14-day free trial
- No credit card to start
- Free data import