Estimates & online approval
Send the estimate. Skip the phone tag.
Build an itemized estimate, email it to the customer, and let them approve or decline from a secure link on their phone — no account, no app, no chasing voicemails.
Itemized estimates in a minute
Quote labor, parts, and fees as separate line items so the customer sees exactly what they’re paying for. Use the shop’s main labor rate or a named additional rate, and pull stocked parts straight from inventory.
- Labor, parts & fee line items
- Main & additional labor rates
- Parts pulled from your inventory
- Quote-only or deduct-at-sale parts
Customers approve from a link
The estimate lands in their inbox with a secure approval link. They see the itemized work and total, then approve or decline in one tap — with an optional reason when they decline. Walk-ins or phone approvals? Staff can record the decision too.
- One-tap approve / decline from any device
- No customer account required
- Decline reasons captured
- Staff can record phone approvals
The ticket keeps itself honest
Sending an estimate moves the ticket to “awaiting approval” automatically, and the decision is stamped on the ticket with who approved and when. Re-sending keeps the same link alive, and every send is logged.
- Automatic status updates
- Approval recorded with name & timestamp
- Full send & decision history
From approved estimate to checkout
Parts, fees, and selected labor rates remain attached to the ticket from estimate through pickup. When it is time to collect, Benchry brings the latest itemized charges into POS so the front desk does not have to rebuild the job.
- No retyping at pickup
- Latest ticket charges prefilled
- Sale linked to the customer & ticket
- Stocked parts deducted when sold
Everything included
Estimates & approvals on Benchry, at a glance — included in every plan tier it ships with.
- Itemized labor, parts & fee estimates
- Main & additional labor rates
- Email delivery with secure approval link
- Approve / decline with reasons
- Staff-recorded decisions
- Automatic ticket status changes
- Deposits & approval limits at intake
- Printable estimate documents
- Decision audit trail
- Direct estimate-to-POS checkout
Works together with
Repair ticketing
Check in the customer, asset, and repair ticket in one guided pass, then follow the job through diagnosis, approval, parts, repair, and pickup.
Learn moreInvoicing & pay-by-link
Email an invoice with a secure pay link and let customers pay by card from their couch on a Stripe-hosted checkout page. The payment reconciles itself against the sale.
Learn moreCustomer messaging
Benchry texts and emails customers as their repair moves — branded with your shop’s logo, sent from your own email and number, with consent controls built in.
Learn more
Give your repair shop its command center
Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.
- 14-day free trial
- No credit card to start
- Free data import