Customer updates & messaging

“Is my repair done yet?” — answered automatically

Benchry texts and emails customers as their repair moves — branded with your shop’s logo, sent from your own email and number, with consent controls built in.

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Automatic updates, zero effort

Status changes trigger a text and a branded email — “ready for pickup” goes out the moment the tech marks it done. Send a manual update any time, and email customer-facing documents (intake, estimate, pickup) straight from the ticket.

  • Automatic status & ready-for-pickup messages
  • Manual updates in one click
  • Emailed intake, estimate & pickup documents
  • Review requests after pickup

Your brand, your sender

Emails go out as polished HTML with your shop’s logo and contact details at the top — sent from your own email domain via your SendGrid account, with texts from your own Twilio number. Customers see your shop, not a platform.

  • Branded HTML email with your logo
  • Send from your own email domain
  • Text from your own number

Consent and delivery you can prove

Customers can opt out of email or SMS per channel, and Benchry enforces it everywhere — suppressed messages are logged, not sent. A full delivery log shows every message’s status with one-click resend, and each customer’s preferred contact method is respected.

  • Per-channel opt-in / opt-out
  • Suppression enforced on every send
  • Delivery log with resend
  • Preferred contact method per customer

Everything included

Customer messaging on Benchry, at a glance — included in every plan tier it ships with.

  • Automatic SMS + email status updates
  • Branded HTML email with your logo
  • Your own SendGrid & Twilio accounts
  • Consent & opt-out management
  • Delivery tracking & resend
  • Review requests
  • Full message history per ticket

Works together with

Repair ticketing

Check in the customer, asset, and repair ticket in one guided pass, then follow the job through diagnosis, approval, parts, repair, and pickup.

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Estimates & approvals

Build an itemized estimate, email it to the customer, and let them approve or decline from a secure link on their phone — no account, no app, no chasing voicemails.

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Roles & audit trail

Role-based permissions for owners, managers, technicians, and front desk — backed by an audit log that records every void, refund, adjustment, and settings change.

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Give your repair shop its command center

Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.

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  • 14-day free trial
  • No credit card to start
  • Free data import