Repair ticketing & intake

Every repair tracked from drop-off to pickup

Check in the customer, asset, and repair ticket in one guided pass, then follow the job through diagnosis, approval, parts, repair, and pickup.

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Check In without the tab hopping

The guided Check In flow finds or creates the customer, selects or adds their asset, and opens the repair ticket in one pass. Capture condition, accessories, access codes, water-damage indicators, warranty status, approval limits, and diagnostic fees before printing the intake authorization.

  • Guided customer, asset & ticket workflow
  • Returning-customer and asset search
  • Condition, accessories & passcode capture
  • Signed authorization with approval limit

A workflow the whole shop can see

Tickets move through clear statuses — intake, diagnosing, awaiting approval, awaiting parts, in repair, ready for pickup, completed — so anyone can answer “where’s my repair?” in one glance. Promised-by dates flag overdue jobs automatically, and repair categories keep reporting clean.

  • Clear status pipeline with filters
  • Technician assignment & priorities
  • Promised-by dates with overdue (SLA) flags
  • Repair categories for filtering & reporting

The details that make the job profitable

Attach repair photos and documents, log technician time, and itemize labor, parts, and fees on the ticket. Use the shop’s main labor rate or a named additional rate, then carry those charges into POS without rebuilding the job. Stocked parts deduct when the sale closes.

  • Photo & document attachments
  • Technician time tracking
  • Main & additional labor rates
  • Itemized labor, parts & fee line items
  • Direct ticket-to-POS handoff
  • Parts linked to live inventory

Loaners, warranties, and pickup

Hand out a loaner device and Benchry remembers until it comes back. Set a workmanship warranty in days and it’s tracked from completion. At pickup, print or email an acknowledgement so there’s never a dispute about what left the shop.

  • Loaner device out/returned tracking
  • Repair warranty tracking
  • Printable pickup acknowledgements

Everything included

Repair ticketing on Benchry, at a glance — included in every plan tier it ships with.

  • Unlimited repair tickets
  • Device & customer history on every ticket
  • Guided customer, asset & ticket Check In
  • Intake checklist with signed authorization
  • Status pipeline with overdue flags
  • Technician assignment & time tracking
  • Itemized labor, parts & fees
  • Main & additional labor rates
  • Direct ticket-to-POS handoff
  • Photos & document attachments
  • Loaner & warranty tracking
  • Printable intake, estimate & pickup documents
  • Internal notes & activity history

Works together with

Estimates & approvals

Build an itemized estimate, email it to the customer, and let them approve or decline from a secure link on their phone — no account, no app, no chasing voicemails.

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Customer messaging

Benchry texts and emails customers as their repair moves — branded with your shop’s logo, sent from your own email and number, with consent controls built in.

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Point of sale

Bring finished-ticket charges into checkout, sell walk-in items, and take cash or reader payments through your shop’s connected Stripe, Square, or Clover account.

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Give your repair shop its command center

Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.

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  • 14-day free trial
  • No credit card to start
  • Free data import